The word "fully insured" alone doesn't always provide enough reassurance — what matters is how the process actually works if damage occurs. This guide walks through every step, from the handover protocol to how the compensation amount is determined.
1. The handover protocol: the foundation of the process
When your vehicle is handed over to LUNVAX, its condition (existing scratches/damage, mileage, fuel/charge level) is documented with photos in a handover protocol. The same check is repeated at delivery in Turkey. Comparing the two records makes clear exactly what damage occurred during transport.
2. What to do if damage occurs during transport
- Inspect the vehicle carefully against the protocol at delivery
- Photograph any damage you notice immediately
- Report it right away to the transport team or LUNVAX
- If possible, have any unrecorded damage noted directly on the protocol
3. Documents needed for a damage claim
- Pickup and delivery handover protocols
- Photo/video documentation of the damage
- Any service or appraisal report
- Vehicle registration document
The more complete and quickly the documentation is submitted, the faster the process moves.
4. How long does the claim process take?
Once the report is submitted in full, review is usually completed within a few business days. The extent of damage and whether an independent appraisal is needed can affect timing.
5. What transport insurance covers — and what it doesn't
Transport insurance covers physical damage such as scratches, dents, or broken glass occurring between handover and delivery. However:
- Pre-existing damage (recorded on the pickup protocol) is excluded
- Personal belongings left in the vehicle fall outside standard coverage — remove valuables or notify the team beforehand
6. How is the compensation amount determined?
The compensation amount is based on repair cost or, if needed, an independent appraisal. For luxury or classic vehicles, the insurance value declared before transport is also used as a reference — which is why an accurate value declaration matters for high-value vehicles.
Summary: The 5 key points
- Inspect and photograph handover protocols carefully
- Report damage immediately and have it noted on the spot if possible
- Protocol + photos + registration document speed up the process
- Pre-existing damage and personal belongings aren't covered
- Declare the correct insurance value for high-value vehicles — go to the transport page
For the general transport process, see our Vehicle Transport Turkey ↔ Europe Guide, and for classic/luxury vehicles, our Classic & Luxury Vehicle Shipping Guide.